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  • About us
  • Investors
  • Careers
  • Media
  • Trainline for Business
  • Trainline Partner Solutions
  • trainline.com
  • Who we are
    • Board of Directors
    • Executive leadership
    • Corporate governance
      • Tax strategy
  • What we do
    • Our purpose
    • Our business model
    • Our strategy
    • Innovation
  • Responsibility
    • A responsible business
    • Environment
      • FY2024 GHG emissions limited assurance statement
      • FY2023 GHG emissions limited assurance statement
      • FY2020 GHG emissions limited assurance statement
    • People and culture
      • FY2024 Ethnicity assurance
      • FY2024 Ethnicity Data Reporting Criteria
    • In the community
  • Contact
    • Board of Directors

      Board of Directors

      Find out more

      Meet the Trainline plc’s Board of Directors.

    • Executive leadership

      Executive leadership

      Find out more

      Meet the executive leadership team of Trainline plc.

      • Tax strategy

        Tax strategy

        Find out more

      Corporate governance

      Corporate governance

      Find out more

      We are committed to high standards of corporate governance, which are critical to our business integrity and to maintaining investors' trust in us.

    Who we are

    Who we are

    Find out more

    Trainline is Europe’s leading independent rail platform.

    • Our purpose

      Our purpose

      Find out more

      Our purpose is to empower greener travel choices, connecting people and places.

    • Our business model

      Our business model

      Find out more

      Enabling millions of travellers worldwide to search, book and manage their rail journeys.

    • Our strategy

      Our strategy

      Find out more

      Trainline’s strategic priorities to grow the business.

    • Innovation

      Innovation

      Find out more

      Trainline continually innovates to maintain and enhance its superior customer experience.

    What we do

    What we do

    Find out more

    We operate through three business segments; UK Consumer, International and Trainline Solutions.

    • A responsible business

      A responsible business

      Find out more

      We firmly believe in doing business the right way by operating with high standards of business and personal integrity.

      • FY2024 GHG emissions limited assurance statement

        FY2024 GHG emissions limited assurance statement

        Find out more

      • FY2023 GHG emissions limited assurance statement

        FY2023 GHG emissions limited assurance statement

        Find out more

      • FY2020 GHG emissions limited assurance statement

        FY2020 GHG emissions limited assurance statement

        Find out more

      Environment

      Environment

      Find out more

      Environmental sustainability is central to our purpose: empowering people to make greener travel choices.

      • FY2024 Ethnicity assurance

        FY2024 Ethnicity assurance

        Find out more

      • FY2024 Ethnicity Data Reporting Criteria

        FY2024 Ethnicity Data Reporting Criteria

        Find out more

      People and culture

      People and culture

      Find out more

      A pioneering team accomplishing brilliant things every day.

    • In the community

      In the community

      Find out more

      Trainline partners with charitable organisations to support, educate and inspire tomorrow’s generations.

    Responsibility

    Responsibility

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    A responsible, values-led tech organisation that champions a greener way to travel.

  • Contact

    Contact

    Find out more

    Find out how to get in touch with Trainline here. From customer support through to press and commercial partnership, find the right contact details here.

Our business model

  1. About us
  2. What we do
  3. Our business model

We aggregate data from >270 carriers across Europe on our platform

We have integrated over 270 carrier partners to date, mostly across the UK and Europe, bringing together the majority of rail and coach operators onto one platform, covering all of the UK rail network.

This breadth allows us to offer all the journeys, fares and ticket options to our customers, whenever and wherever they may be travelling.

We apply the brilliant minds of our people, our smart technology and customer insights...

Our proprietary technology – Platform One

Platform One is our agile and proprietary technology. It is the engine behind our Trainline consumer app and website, and also powers the booking and retailing solutions for our partners and B2B clients such as rail carriers, travel sellers, businesses and public sector organisations.

Powerful data assets

We understand the travel needs and patterns of our customers in over 40 countries through our B2C and B2B channels with around 128 million visits to our platform each month.

Market specific features and personalisation

Using our product and technology expertise plus the unique data insights generated across our large customer base, we continue to enhance our customer proposition and tailor it to the needs of different markets.

Revenue Model

We earn a commission and fees on ticket sales. We also generate revenue from advertising and ancillary services such as travel insurance and multi currency payment options.

B2B partners pay a commission and/ or transaction fee on ticket sales, as well as other related technology service fees for the provision of our solutions.

To generate...

Highly rated customer experience for travellers globally

  • 4.9/5 star rated app
  • Search and book train tickets for journeys in over 40 countries
  • Available ticket types, journey combinations and fares across carriers in one place
  • Seamless, friction free booking experience
  • Multiple languages, currencies and payment options
  • Digital tickets, smart personalisation, real time travel information and many more features

End-to-end digital retailing solutions for carriers

  • Fast and secure tech platform for retailing and ticketing at a lower cost to serve
  • Deep rail tech expertise - customised, high converting and high-quality solutions

Provide travel sellers access to our rail content via our global API

  • Access our rail content with all local features through one connection
  • Allows travel sellers to integrate rail into their offering, helping them grow their business

Offer smart rail booking solutions for companies of all sizes

  • Trainline branded business portal for businesses and public sector clients of all sizes
  • All in one place for full travel visibility, cost control, sustainability reporting

Related pages

Innovation

Our strategy

Responsibility

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Trainline plc is registered in England and Wales. Company No. 11961132. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. VAT number: 791 7261 06.

 

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