Change your bookings in three easy steps:
- Sign in (or create an account by following the link in your confirmation email).
- Find your booking in 'My Bookings' or ‘My Tickets’ in the app and scroll down to 'Manage my bookings'.
- Expand that section and select ‘Change date/time’ or 'Refund tickets'.
- Our Customer Support team will offer you this same guidance on the phone. Please read our guide on refunds and exchanges.
If you are a customer wanting to get in touch with our Customer Support team, please visit our Customer site.
If you are a journalist or a blogger wanting to contact a member of our Communications team, please visit our Media site.
If you are a business or a travel management company looking for a business travel solution, please visit the Trainline for Business site.
If you are interested in joining our partnership network, please visit the Affiliates and Partnership Programmes page.