Change your bookings in three easy steps:

  • Sign in  (or create an account by following the link in your confirmation email).
  • Find your booking in 'My Bookings' or ‘My Tickets’ in the app and scroll down to 'Manage my bookings'.
  • Expand that section and select ‘Change date/time’ or 'Refund tickets'.
  • Our Customer Support team will offer you this same guidance on the phone. Please read our guide on refunds and exchanges.

If you are a customer wanting to get in touch with our Customer Support team, please visit our Customer site.

If you are a journalist or a blogger wanting to contact a member of our Communications team, please visit our Media site.

If you are interested in a career at Trainline, please visit our Careers site.

If you are a business or a travel management company looking for a business travel solution, please visit the Trainline for Business site.

If you are interested in joining our partnership network, please visit the Affiliates and Partnership Programmes page.

For more information about our business, please visit our Investor site.