How to buy and manage your shares
If you would like information or have questions about how to buy and manage your shares, please see our shareholder FAQs for detailed information.
Trainline plc is aware that our shareholders have been targeted by unsolicited phone calls or correspondence from 'investment specialists' concerning investment matters. Trainline plc has no relationship with and does not endorse any of the services offered by these companies. Details of any share dealing facilities that we endorse are included in our mailings.
Trainline plc has not appointed or authorised any 'investment specialists' to contact shareholders and you should therefore be wary of any unsolicited calls or offers of advice. Such 'investment specialists' can be very persistent and extremely persuasive and a survey in 2006 by the Financial Conduct Authority (FCA, then the Financial Service Authority) has reported that the average amount lost by investors is around £20,000. It is not just the novice investor that has been duped in this way, many victims have been successfully investing for a number of years. The followings points are intended to help you in this regard.
- Make sure you get the correct name of the person and organisation and make a record of any other information they give you, e.g. telephone number, address, etc.
- Check that they are properly authorised by the FCA before getting involved. You can check at https://register.fca.org.uk/
- The FCA maintains on its website a list of unauthorised overseas companies which are targeting or have targeted UK investors and any approach from such organisations should be reported to the FCA so that the list can be kept up to date and any appropriate action can be considered. If you deal with an unauthorised company, you would not be eligible to receive payment under the Financial Services Compensation Scheme. The FCA can be contacted by telephone on 0800 111 6768 or search the warning list by visiting http://scamsmart.fca.org.uk/warninglist
- Contact Equiniti
Report a scam
If you are approached about a share scam you should tell the FCA using the share fraud reporting form at www.fca.org.uk/consumers/report-scam-unauthorised-firm, where you can find out about the latest investment scams. You can also call the Consumer Helpline on 0800 111 6768.
If you have already paid money to share fraudsters you should contact Action Fraud on 0300 123 2040.
More detailed information on this or similar activity can be found on the website www.actionfraud.police.uk.