Our culture reflects our customer-first approach. We start by asking what our customers need and want and then bring our curiosity to the challenge, to work out how we can do things better and solve the problems to make our customers’ lives easier.
Our four core values
We’re proud of our four core values and how ingrained they are in our culture.
Our people understand that how they work is as important as what they deliver, and every member of our team knows what’s expected of them and how they can succeed. We recognise and reward our people for living our values and behaviours through our Reward and Recognition programme, including our Quarterly Awards.
Committed to our people
As Europe’s leading independent rail travel platform, we have made it simpler, easier, cheaper and greener for people to plan their journeys and see the world. It’s our pioneering team that makes this possible, accomplishing brilliant things every day.
c.990
strong team of highly talented and diverse people
c.500
engineers, data and tech specialists
c.60
nationalities
40%
female representation
Diversity and the cohesive, positive culture it brings have allowed us to create the superior customer experience we provide today. Selling tickets to people living in more than 175 countries, we aim to be as diverse as the customer base we serve; Trainline is a team of more than 900 bright minds, of c.60 nationalities, spread across our European locations.
We are working hard to make tech more inclusive; 40% of our people are women and we are committed to equal pay – the payment given to men and women doing the same job, at the same level.
We make sure that we have comprehensive, up-to-date policies for our people, all contained within our Staff Handbook, which everyone receives when they join Trainline. Such policies underline our commitment to:
Creating a working environment in which all individuals can make the best use of their skills, free from discrimination or harassment
Promoting diversity and equality of opportunity for all staff and job applicants
Fostering belonging and inclusion within the workplace through our five employee networks: Gender Equality, Ethnic Diversity, Rainbow Train, Sunflower and Sustainability
Ensuring our people understand their duty to act in accordance with our policies and always treat colleagues with dignity, and not to discriminate against, harass or victimise others, regardless of their status
Ensuring we pay fairly by benchmarking roles and by undertaking regular performance reviews
You can read more about diversity at Trainline here:
We are proud of our industry-leading learning and development programmes. From day one, all Trainline team members have access to our tools and resources, giving coaching, guidance, advice and training on a wealth of career topics.
At Trainline we support development through:
Our mentoring programme, in which all our team can take part
Helping our managers upskill through leadership programmes and coaching sessions as well as launching a comprehensive Manager Toolkit to develop new skills and drive success in our teams
Our extended learning and development platform, full of tools and resources at all levels and covering all professional areas within our business
We make great efforts to ensure our teams feel motivated, connected to each other and supported both professionally and personally.
We have family friendly policies that are both supportive and competitive and this year we enhanced our primary caregiver, fertility and baby loss policies to provide even greater support.
Our online health portal continues to provide useful free wellbeing advice, from fitness to budgeting tips. Our annual cross-company wellbeing weeks and days help our employees take care of their mind, body and spirit, packed full of choice, including nutrition workshops, meditation classes and even puppy therapy.
