We’re the masterminds helping drive forward our exciting and ambitious growth strategies to ensure we meet our organisational goals and objectives. This covers everything from winning new business, exploring new avenues of activity and seeking opportunities that add maximum value to Trainline.
Customer Services & Operations
Our customers are at the heart of our business and our Customer Service & Operations team play a critical role in delivering world-class customer service to thousands of people all over the world. We’re a friendly bunch based in Edinburgh, supporting our customers every day, via phone, live chat, social and email.
We’re a laser focused bunch of experts, swimming in insight (and numbers!) and driving Trainline through continued growth and ambition. We provide true commercial partnership to every nook and cranny of the organisation, keeping everyone in check and enabling Trainline to build.
We’re an award-winning ‘Team of the Year’ (no less!) as crowned at the British Legal Awards in 2018. With a heady mix of innovation and high performance, we’re a highly regarded close-knit group genuinely making a difference to the business every day, navigating all teams through this complex industry.
Our purpose is to get people everywhere choosing greener journeys by making train and coach travel as easy as possible. In the Growth, Performance and Creative teams, we put the Trainline app into the hands of people around the world to help us achieve this goal. Working together with our Product and Engineering teams we can change the world!
Trainline is fast paced and high change. We are a commercial, agile department that is completely integrated with all the leadership teams across the business. We are trusted to quickly define the right HR strategies and we get stuff done! It’s our job to make sure we have the right people and the right culture for Trainline to deliver its vision.
We imagine a world where ticket kiosks are as redundant as red telephone boxes. We’re focused on building the ultimate global travel companion and shaping the customer journey of the future.
We have created an organisation that is capable of innovating. We organise around business problems, architectural domains and own more than 350 production releases per week.
Trainline Platform Solutions (TPS)
Trainline Partner Solutions unlocks the world’s leading rail platform technology to enable businesses, travel sellers and carriers to empower travellers to choose rail worldwide. By offering innovative, industry-leading rail technology solutions, we make the complex world of rail and ticket retailing simple.
This is an exciting new hub for us. As we continue to build you’ll find Brand and Growth Marketing, Legal and Trainline Platform Solutions teams here.
The hub for our Customer Service and Operations roles. Plus, you’ll find some HR, Finance, Legal, Data and Service Desk teams here.
Our European centre of expertise, we take care of the French and European markets across Technical, Strategic and Support functions.
The main HQ for all things Trainline. Among others, you’ll find Tech, Product, Marketing, Legal, Trainline for Business, Finance, People and Facilities teams working here.
Our new Tech Hub is growing fast. We are building Development teams here, including Mobile, Web, .net and full-stack. We won't be stopping there, so watch this space as we welcome many more in coming months.